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Returns & Exchanges

A legal disclaimer

Most items with proof of purchase can be returned within 30 days. Returns with a gift receipt will be refunded as a Merchandise Credit for the purchased amount. In contrast, returns with an original receipt will be refunded in the original form of payment. Please note that returned items must be in new condition. We cannot accept returns on monogrammed/personalized items, custom upholstered furniture and made-to-order items, final sale items ending in .97, .98, or .99, some specific special order items, and perishable food. Sorry, we cannot accept returns due to normal wear and tear. Prior purchases are not eligible for price adjustments. Returns of kitchen electrics and cutlery (knife sets, single knives, cutting boards, knife sharpeners, and knife storage) may require extra information and safety instructions. To initiate your return, please contact us at support@sustainablemarket.com or visit us at your local store.

Refund Policy

  • Original Receipt - Returns with the original receipt will be refunded in the original form of payment.

  • Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.

  • Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.

  • Cash & Check Refunds - Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days).

Ineligible Items 

Items not eligible for returns or exchanges:

  • Items without an original receipt or gift receipt.

  • Monogrammed or personalized items

  • Perishable food

  • Made to Order items, including custom rugs, fabric by the yard and furniture.

  • Final sale items (with prices ending in $.X7, $.X8 or $.X9)

  • Gift cards

  • Items damaged through normal wear and tear

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