Shipping & Packaging
How do we package and ship Sustainable Market?
We don’t like leaving behind a mess, so we package all our products with plastic-free, 100% biodegradable shipping materials at Sustainable Market. From water-activated paper tape, compostable shipping labels, and post-consumer boxes to recycled padded mailers, cornstarch packing peanuts, and more, every part of your Sustainable Market package is compostable, reusable, or recyclable.
How long will it take to fulfill my order so that it's ready to ship?
We know how excited you probably are to use your new sustainable items. We love them, too, so the feeling is mutual! That’s why we always work hard to process your order (0-2 days) to get your package out our door and in front of yours as soon as possible. However, processing & shipping times may vary during special sales, promotions, and holidays. We work with UPS to provide options for you to choose the speed (and shipping rate) based on your preference.​
Which Carrier does Sustainable Market use and why?
Sustainable Market is a global retail company serving customers who live in different countries, which means we need ar. We have chosen to work with UPS (United Postal Services) becaus reliable partnee they are known for their reliable tracking system and a wide range of shipping options. Services include UPS Ground, 3-Day Select, Next Day Air, and international shipping, making UPS an excellent option for Sustainable Market to provide our customers with flexible delivery options.
How does UPS determine their shipping cost?
UPS's pricing structure includes base rates determined by package weight, size, and destination, but it can also include additional fuel surcharges, residential delivery fees, and oversized handling fees. UPS also provides special features such as My Choice, which allows recipients to manage their deliveries, and Access Points, a convenient way for customers to pick up packages from nearby locations. As with most carriers, UPS provides options for real-time tracking of shipments.
Can I Track My Package While It's Being Shipped?
Yes! As soon as we fulfill your order and create our eco-packaging label, your tracking number is generated (this excludes local hand-delivered orders or any orders selected for delivery by DoorDash or UberEats - specific to participating US availability).
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UPS's advanced tracking capabilities allow Sustainable Market and our customers to monitor shipments in real-time, providing transparency and reducing anxiety about delivery timelines.
Please keep in mind that tracking updates may take 24 hours to appear online. If you have any questions or concerns about the status of your order, you can always contact our Customer Service team for help.